Regional Payment Operation Senior Manager

OKX • UAE • General

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
 

About the Opportunity

Step into a high-impact leadership role at the forefront of global payments and crypto innovation. As our Regional Payment Operations Senior Manager, you will own the end-to-end FIAT payments operations across EMEA regions and beyond. Based in the UAE, you will lead a growing, cross-regional team covering UAE, Turkey, and the EU, setting strategy and driving operational excellence while ensuring accuracy, compliance, and scalability in a fast-paced, high-growth environment. This is a unique opportunity to blend people leadership, technical expertise, and compliance and regulatory knowledge to shape the future of payments in the digital asset space.
 

What You’ll Be Doing

  • Team Leadership & Strategy
    • Lead and mentor a team of payments professionals, setting clear direction, coaching for performance, and scaling the team as operations expand.
    • Define KPIs and operational controls to ensure accuracy, timeliness, and compliance across all FIAT payment flows.
  • Payments Operations Management
    • Oversee customer FIAT deposits and withdrawals process, ensuring seamless platform operation.
    • Oversee the reporting process, ensuring accurate and timely monthly reporting with discrepancy analysis.
    • Design and implement controls to ensure payments are accurate and complete, preventing errors or delays.
    • Apply strong expertise in financial reconciliation, variance analysis and issue resolution for reporting anomalies.
  • Compliance & Regulatory Oversight
    • Ensure adherence to applicable local regulatory and compliance requirements across all payment operations.
    • Partner closely with product, engineering, compliance, risk, and legal teams to anticipate regulatory changes and maintain compliance.
  • Process Optimization & Innovation
    • Champion automation and process improvements to increase efficiency and reduce manual intervention.
    • Support new product offerings, payment methods, and system enhancements.

What We Look For In You

  • Leadership & Drive
    • At least 8+ years of experience in payment operations within crypto, fintech, banking, or payment services.
    • 3+ years of people management experience, with a proven ability to lead, motivate, and grow teams.
    • Strong ownership mindset with the ability to set direction and drive outcomes.
  • Technical Expertise
    • Lead and manage cross-regional direct reports to deliver consistent performance, accountability, and team development
    • Work cross-functionally to manage key stakeholders and ensure timely, accurate financial, compliance, and regulatory reporting
    • Deep, hands-on knowledge of regional payment systems, including settlement, reconciliation, and issue resolution.
  • Analytical & Operational Excellence
    • Strong attention to detail with the ability to work with large datasets and translate findings into actionable insights.
    • Excellent problem-solving skills with the ability to thrive under pressure in a fast-moving, 24/7 environment.
  • Communication & Collaboration
    • Proficiency in English, written and spok