Manager, CDD Operations

OKX • UAE • Operations

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
 

About the Opportunity

We are seeking an experienced CDD Operations Manager to lead onboarding verification operations across Institutional (KYB) and Retail (KYC) segments.
This role will primarily oversee Institutional (KYB) onboarding, with additional oversight and alignment responsibilities across Retail (KYC) onboarding to ensure consistency in regulatory standards, operational controls, and customer experience.
As the organization scales, this role may expand to manage global onboarding teams driving standardized processes, governance, and performance management across multiple jurisdictions.
You will work closely with Compliance, Risk, Fraud, Product, and regional stakeholders to strengthen onboarding controls, improve operational efficiency, and ensure adherence to AML/CFT and sanctions requirements globally.
This position reports directly to the Global KYC Operations Senior Manager.
 

What You’ll Be Doing

Team Leadership & Operational Management

  • Lead and manage the onboarding verification team across Institutional (KYB) and, where applicable, Retail (KYC) workflows.
  • Ensure SLAs, quality standards, and regulatory obligations are consistently met.
  • Provide coaching, performance management, and training to build a high-performing team.
  • Act as escalation point for complex onboarding cases, including high-risk entity structures, PEPs and fraud-related referrals.

Onboarding Governance & Controls

  • Oversee end-to-end onboarding processes for both institutional and retail customers.
  • Drive standardization of CDD/EDD frameworks across KYB and KYC segments.
  • Develop and maintain robust policies, procedures, controls, and documentation standards.
  • Ensure periodic review and refresh processes meet regulatory and internal requirements.

Program & Process Optimization

  • Manage BAU onboarding operations and support migration or centralization initiatives where required.
  • Identify process gaps and implement improvements to enhance efficiency and customer experience.
  • Collaborate with Product and Tech teams to improve onboarding systems and automation.
  • Prepare and present onboarding metrics, KPIs, and risk dashboards to senior management.

Stakeholder & Regulatory Engagement

  • Liaise with Compliance, Risk, Fraud, and Legal teams on onboarding matters.
  • Support regional MLRO on escalated AML or fraud cases.
  • Act as Subject Matter Expert (SME) on onboarding risk assessments and regulatory standards.
  • Ensure customer data and documentation are maintained in accordance with applicable regulations and group policies.

 

Requirements

  • 6–8+ years of experience in KYC/KYB and AML/CFT operations within financial services, fintech, or cryptocurrency, with strong expertise in Institutional (KYB) onboarding.
  • Proven experience managing and developing onboarding or compliance operations teams, including SLA management, quality control, and performance oversight.